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Shipping

Deliveries are made by Canada Post and are not included in the advertised price. Delivery time depends on the delay established by the courier accelerated package service which is situated between 1 and 7 working days depending on the region of Canada. For international shipping, please allow 4 to 6 weeks for reception. If you desire faster service, send us an e-mail to know available rates. We are not responsible for delays that may happen in the case of a lost package or stopped services in case of a strike. Please verify with Canada Post for more information on delivery times and conditions in force for the accelerated package service. The price of delivery depends on the weight and volume. Delivery rates are based on those from Canada Post.

It is possible to come and get the package in person. In this case, please call us to make an appointment. For a delivery outside of Canada, please communicate with us to learn about delivery costs and applicable delays.

WITHIN CANADA

Orders can be sent via Expedited Parcel Post or Dicom express unless otherwise specified. Orders are insured in case of damage or loss. Applicable provincial and federal taxes are applied when your order is processed according to where the item will be shipped. Most orders are shipped from Boucherville, Qc, Canada and take one to two business days to process, in addition to the delivery times. Isolated and rural areas may take longer.

 

TAXES

If an order is shipped to the following provinces or territories, Chimparoo must collect the applicable taxes as described:

  • British Columbia (BC) - 7% PST on merchandise plus 5% GST on merchandise and freight
  • Alberta (AB) - 5% GST on merchandise and freight
  • Saskatchewan (SK) - 5% GST on merchandise and freight
  • Manitoba (MB) - 8% PST on merchandise plus 5% GST on merchandise and freight
  • Ontario (ON) - 13% HST on merchandise and freight
  • Quebec (QC) - 9.5% PST on the total of the merchandise and freight plus 5% GST on merchandise and freight
  • New Brunswick (NB) - 13% HST on merchandise and freight
  • Nova Scotia (NS) - 15% HST on merchandise and freight
  • Prince Edward Island (PE) - 14% HST on merchandise and freight
  • Newfoundland (NL) - 13% HST on merchandise and freight
  • Northwest Territories (NT) - 5% GST on merchandise and freight
  • Yukon (YT) - 5% GST on merchandise and freight
  • Nunavut (NU) - 5% GST on merchandise and freight

Canadian taxes are not collected on orders shipped outside of Canada. However, orders shipped outside of Canada are subject to import duties, taxes, and customs processing fees, which are levied once the package reaches its destination. These fees are collected by the carrier or brokerage company and members are responsible for paying them. Chimparoo is unable to give estimates for these fees. Please contact your local customs office for more information.

 

TO THE USA

Orders sent to the USA are shipped by Xpresspost. Orders shipped to the USA are not charged Canadian taxes; however, all orders pass through customs and are subject to import duties, taxes, and custom processing fees. A customs invoice will arrive with your parcel. Recipients are responsible for paying these additional fees.

Chimparoo is unable to provide estimates for customs fees. Check with your local customs office for more information.

 

INTERNATIONAL SHIPPING

Orders going to international destinations can be ship by flat transportation or by air mail. Orders shipped outside of Canada are not charged Canadian taxes; however, all orders pass through customs and are subject to import duties, taxes, and custom processing fees. A customs invoice will arrive with your parcel or may follow in the mail. Recipients are responsible for paying these additional fees. Bikes cannot be shipped to international destinations.

Chimparoo is unable to provide estimates for customs fees. Check with your local customs office for more information.

Many international destinations are now receiving improved airmail service via Canada Post Xpresspost International. For countries and delivery times visit Canada Post.